1. Shipping Policy

We are committed to getting your open-box products to you quickly and reliably:

• First Order Free: Shipping for your **first order** is free worldwide.
• Delivery Time: Orders typically arrive within **9-12 business days** of shipment.

2. Eligibility for Returns & Exchanges

All returns and exchanges must meet the following criteria:

• Time Frame: Requests must be initiated within **90 calendar days** of the confirmed delivery date.
• Product Condition: The item must be returned in the same condition it was received, including all original packaging, accessories, manuals, and protective materials.
• Required Proof: A receipt or valid proof of purchase from OpenBoxProduct.com is required.

Exchange Details

You can exchange your product within the 90-day window under the following conditions:

• You may exchange for a product of the **same amount** or **lesser amount** (with a refund for the difference).
• You may exchange for a product of a **higher amount**, provided the customer pays the price difference.

3. The Return & Exchange Process

Follow these steps for a smooth return or exchange:

• Initiate Contact: Email us at **info@openboxproduct.com** with your order number and whether you are requesting a return or an exchange (and for which item).
• Receive Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.
• Secure Packaging: Carefully package the product to prevent damage during transit. Include the RMA number clearly on the outside of the package.
• Shipping: **Return shipping is paid by OpenBoxProduct.com.** We will provide you with a prepaid return label once your RMA is approved.

4. Refunds and Processing

What happens after we receive your returned item:

• Inspection: Once received, our team will inspect the product to confirm its condition and completeness.
• Processing Time: Refunds are processed within **7-10 business days** after the item passes inspection.
• Refund Method: The refund will be credited back to the original payment method used for the purchase (e.g., credit card, PayPal).

5. Contact Information

For any questions regarding our policies, please contact us:

• Email: info@openboxproduct.com
• Mail for Returns/Correspondence: 285 Fulton St, New York, NY 10007, United States