1. Eligibility for Return

To be eligible for a return and refund:

• Time Frame: The return request must be initiated within **90 calendar days** of the confirmed delivery date.
• Product Condition: The item must be returned in the same condition it was received, including all original packaging, accessories, manuals, and protective materials.
• Required Proof: A receipt or valid proof of purchase from OpenBoxProduct.com is required.

2. The Return Process

Follow these steps to ensure a smooth and timely refund:

• Initiate Contact: Email us at **info@openboxproduct.com** with your order number and the reason for the return.
• Receive Authorization: We will review your request and provide you with a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Returns sent without an RMA number may be rejected.
• Secure Packaging: Carefully package the product to prevent damage during transit. Include the RMA number clearly on the outside of the package.
• Shipping: Return shipping is paid by OpenBoxProduct.com. We will provide you with a prepaid return label once your RMA is approved.

3. Refunds and Processing

What happens after we receive your returned item:

• Inspection: Once received, our team will inspect the product to confirm its condition and completeness.
• Processing Time: Refunds are processed within **7-10 business days** after the item passes inspection.
• Refund Method: The refund will be credited back to the original payment method used for the purchase (e.g., credit card, PayPal).

4. Contact Information

For any questions regarding our Refund Policy or your return, please contact us:

• Email: info@openboxproduct.com
• Mail for Returns/Correspondence: 285 Fulton St, New York, NY 10007, United States

5. Cancellation Policy

If an order is canceled, the refund will be processed within 7–10 business days from the date of cancellation.