Privacy Policy

1. Information We Collect

We collect information to process your orders, provide customer support, and improve your shopping experience for our open-box and like-new products.

Personal Details: Name, email address, phone number, and shipping/billing addresses when you register or place an order.
Payment Information: We use secure, third-party processors (e.g., Stripe, PayPal) to handle credit card details. We do not store your full card number.
Browsing Data: Information about the products you view, your IP address, browser type, and device details, collected via cookies and analytics tools.
Communication Data: Records of your emails or chat messages with our customer service team regarding product condition or returns.

Your data is used strictly for the following purposes:

Order Processing: To fulfill and ship your open-box product purchases and manage returns/refunds.
Customer Support: To respond to your inquiries, concerns, or requests related to product warranties or condition reports.
Service Improvement: To analyze browsing data and purchase patterns to better organize the website and offer relevant open-box deals.
Marketing: To send promotional emails about new arrivals, sales, and exclusive discounts (only if you have opted in).

We do not sell your personal data. We only share it with trusted third parties necessary for our operations:

Shipping Carriers: Your name, address, and contact number are shared with couriers (e.g., FedEx, USPS) to deliver your order.
Payment Processors: To securely authorize and complete payment transactions.
Legal Compliance: If required by law, subpoena, or to protect our rights and property (e.g., against fraud).

You have control over your data on OpenBoxProduct.com:

Access/Correction: You can log into your account to view and update your personal information at any time.
Opt-Out: You can unsubscribe from marketing emails using the link provided at the bottom of every promotional email.
Cookie Settings: You can manage or disable cookies through your browser settings, though this may impact site functionality.

If you have any questions about this policy or your data, please contact us: